Do you have a concern about a nearby park?
See something that needs to be repaired?
Residents and park visitors are encouraged to use the Park District's new 311 Parks communication system. Submit your concern through this link. All requests submitted are assigned a ticket number so their status can be tracked. Park and maintenance concerns also may be reported to the Naperville Park District at 630-848-5000.
One of the largest park districts in Illinois, Naperville Park District manages 138 parks across a community that spans more than 37 square miles. Park maintenance staff and park police monitor the conditions of parks, but also rely on Naperville residents to report problems that they see in their neighborhood parks or facilities.
Park District staff began using an online reporting system, “311 Parks” in February 2018 to track park maintenance requests that were called in or sent via email. The District now is making this system available to residents via a link, http://311parks.napervilleparks.org/open.php and will include a 311 Parks tab in an updated version of the Naperville Park District App, due to be released by mid-June 2018.
“The 311 Parks system is easy to use and gives residents a quick, reliable way to inform the Park District of conditions that they observe in the parks that may need attention,” said the District’s Information Technology Director Omar Sandoval.
For a number of years, Park District staff had been looking for a way to track calls and requests across the District. Sandoval researched available technology and decided to customize a help ticket application for use by the Park District and its residents.
“The 311 Parks application gives people the opportunity to contact the Park District immediately from their mobile phones when they are out walking or playing in a park,” explained Sandoval. “The user can select from a menu of issues and also can type in a description and location. The application asks for the user’s email address so that we can respond to the request or ask for additional information.”
“The new 311 Parks request system will help our park maintenance department address problems proactively and track the types, frequency and locations of reported issues over time,” said Director of Parks Kevin Finnegan. “The trend data will help us plan and budget more efficiently, leading to better service for our community.”